Política de reembolso
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return questions at email@example.com.
If you are not 100% satisfied with your purchase from MyKids-USA, you can return your item(s) for a full refund within 30 days of purchase, less than a 15% restocking fee. (Returns must be unworn, in the state you received them, and in the original packaging.)
To return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. Please email us for a return authorization number or call customer service at 1 (407) 900-4851 during business hours (9 am - 7 pm EST).
Once you receive your RMA number, please include your RMA number with your returned items and send the package to:
Attention: Returns Dept
3961 Carrick Bend Drive
Kissimmee, FL 34746 - United States
Necessary: Send the tracking number by email to sales@MyKids-USA.com to record it; without the tracking number, it can take 30-40 days to issue a refund.
Once we receive and process your return, we will refund your credit card for the entire product amount less the 15% restocking fee. . (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility). All returned items incur a 15% restocking fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including custom products (such as special orders or personalized items) and personal care goods (such as Face Mask). Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you in 10 days once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember that your bank or credit card company can process and post the refund.